Delivery - Havana Cigar Exchange

Delivery

Delivery Information

We pride ourselves on offering a reliable and efficient shipping service for all our customers. Below you’ll find full details of our domestic and international delivery options, including cut-off times and important shipping conditions.


Same Day Dispatch – UK Orders Only

We offer same day dispatch on all eligible UK orders placed before 3:00 PM (Monday–Friday), subject to stock availability and security checks. Orders placed after this time or over the weekend will be dispatched the next working day.

If Saturday delivery is required, please contact us at info@havanacigarexchange.com with your order number. Additional charges may apply.


International Delivery

We ship to most countries worldwide using reliable, tracked courier services (such as DHL, UPS, and Royal Mail International Tracked). Shipping charges and estimated delivery times will be calculated at checkout based on your location.

Important: Delivery times for international shipments vary by destination and are subject to customs clearance and local courier processing times. We cannot guarantee exact delivery dates for international orders.


Duties, Customs & Local Regulations

For all international shipments:

  • Customers are solely responsible for any import duties, local taxes, customs clearance fees, or additional delivery charges imposed by the destination country.
  • We are not liable for parcels delayed, held, or rejected by local customs authorities.
  • It is your responsibility to ensure that the importation of cigars complies with your country’s laws and regulations.

Liability After Dispatch

Once a parcel has been dispatched, all responsibility transfers to the customer and the courier service. We do not accept liability for:

  • Delays caused by the courier or customs authorities.
  • Lost, stolen, or damaged parcels in transit.
  • Failed or refused deliveries due to recipient unavailability or local restrictions.

If a parcel appears to be lost, we will support you in initiating a courier claim. Compensation (if awarded by the courier) will be transferred in full to you once received.


Countries We Do Not Ship Tobacco or Cuban Products To

We regret that we do not ship any tobacco products to the following countries due to customs and regulatory restrictions:

United States, Canada, France, Italy, Greece, India, Vietnam, Turkey, Norway, Finland, Hungary, Sweden, Portugal, Slovakia, Switzerland, and South Africa.

We apologise for any inconvenience this may cause.


Need Help?

If you have questions about delivery options, tracking, or international shipping restrictions, please contact our customer service team at:

📧 info@havanacigarexchange.com
📞 +44 (0)20 7245 6236