Terms & Conditions - Havana Cigar Exchange

Terms & Conditions

Terms & Conditions for sale

The minimum permitted age to order goods from this website is 18 years.

Satisfaction Guarantee
For your extra peace of mind, all purchases are covered by our 7-day exchange or money back guarantee (excluding any carriage charges incurred). If you change your mind for whatever reason, return the unused item(s) in their original unopened packaging to Havana Cigar Exchange, London, accompanied with the receipt/invoice and we will be pleased to offer you an exchange or refund – no hassle, for your total peace of mind.

All prices are in pound sterling. Payment can be made securely using one of the following methods: Visa and American Express card via our website. We also accept electronic bank transfer. All payments are subject to validation checks and where required, authorisation by the card issuer. If the issuer of your payment refuses to authorise, we have the right to cancel the order.

We aim to hold all items in stock; however should an item be more popular than we expected, there might be occasional delays when ordering. If this does occur then an advice note will be emailed to you. Sometimes we may experience difficulties with the supply of certain products and therefore we may suggest a substitute of the same or better quality product or full refund. The majority of our deliveries are made within 1-2 working days for domestic deliveries and 3-4 working days for international deliveries. Havana Cigar Exchange will advise, regarding the delivery date for out of stock items. When an order is requested for priority despatch, the goods are dispatched within 2 working days of payment authorisation. Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods that are beyond our reasonable control e.g. natural disasters, rioting, floods, fire etc. In the unlikely event that your product appears lost or is damaged in transit please contact us.

Damaged Goods
All your goods should arrive in perfect condition; however, if you do receive goods that appear to be faulty or damaged, please notify Havana Cigar Exchange within 24 hours of the delivery. Our company will do everything possible to ensure your delivery arrives on time and intact. We will not accept responsibility for any additional expenses that may have occurred due to late or incomplete deliveries.


Every effort has been made to ensure that the specifications on this website are correct at the time it is printed; however technical data, dimensions and weights serve only as a guide. Sometimes product specifications may change in such instances we will do our very best to inform you when placing your order. All our sizes and measurements are approximate and the utmost care is taken to ensure the accuracy of these dimensions. No guarantee is given/implied that the goods are true in detail to the description or illustrations published.

Printing & Pricing Errors
In the event a product is listed at a wrong price due to a typographical (human) error or incorrect pricing information received from our suppliers, we have the right to refuse or cancel any orders placed prior to a contract being made.

When you shop with us via our website, all your financial transactions are entirely secure. Our secure server software encrypts all your payment card details. The process scrambles all of the information, allowing no unauthorised third party to intercept the data. If you are experiencing problems connecting via our secure server please check that you have SSL switched on in your browser.

Complaints Procedure
In the event that we fail in meeting our high standards of customer service please contact us via Online Customer Services or:

Tel: +44 (0)20 7245 6236

Havana Cigar Exchange
Park Tower Knightsbridge Hotel
101 Knightsbridge
London SW1X 7RN

Statutory Rights
These terms and conditions do not affect your statutory rights as a customer.